The owner of the online shop is OÜ TogoSunny (African goods & services to you), Reg. number 17141420, located at Kopli tn 82, Harju maakond, Tallinn, 10412, ESTONIA
Contact: klientservices@togosunny.com, +372 51916708
The terms and conditions of sale apply to the purchase of goods from the Online Shop.
The prices of the products sold in the online shop are indicated with the products. The price is subject to a delivery charge. The delivery charge depends on the delivery method. The products are indicated whether they are in stock or on order, the latter option being indicated with the delivery time. If there are products in stock and products with ordering time, all the goods will be shipped together once the product with the longest ordering time has arrived. The delivery charge will be displayed to the buyer when placing the order. For purchases of €60 or more, worldwide shipping is FREE. Information about the goods is provided on the Online Shop directly next to the goods.
Placing an order – To place an order, you must add the products you wish to order to your shopping cart and select the appropriate delivery method. If you have a promotional code, you can enter it in the “Coupon code” field. Then click on “Proceed to payment” and you will be able to read the general terms and conditions, and once you have accepted them, fill in your contact details and select the appropriate payment solution. When you register as a customer, you will get a -5% discount on all regular priced products.
Delivery – The cost of shipping is borne by the buyer and the price is shown in the shipping method. From 60€ onwards, worldwide transport is FREE. Goods are posted on working days – all in-store orders placed on working days before 17:00 will be posted the same day and 90% of shipments arrive the next day, the rest the day after. When ordering by courier, the delivery time is 2-3 days or one week or two week depending on location.
When the goods are complete, you will be notified by e-mail and can collect them. On weekdays before 16, pick-up within 1h and same day delivery.
Shipping to Finland and the Baltic countries takes 15 – 25 days and the shipping costs are displayed in the shipping method and paid in the shopping cart.
The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop. If the ordered goods cannot be delivered due to the expiry of the goods or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but not later than 14 days after the notification.
14-day right of withdrawal – After receipt of the order, the purchaser has the right to withdraw from the contract concluded in the e-shop within 14 days. The right of withdrawal does not apply if the buyer is a legal person. In order to exercise the 14-day right of withdrawal, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop. If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods.
In order to return the goods, you must submit a withdrawal form, which can be found here, and send it to klientservices@togosunny.com within 14 days of receipt of the goods. The cost of returning the goods is borne by the buyer, unless the reason for returning the goods is that they do not correspond to what was ordered (e.g. wrong or defective goods). The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within that period. Upon receipt of the goods to be returned, the online shop shall immediately, but not later than 14 days after receipt of the request for withdrawal, return to the buyer all payments received from the buyer under the contract. The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier. The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer if the price of the goods in the online shop is, due to a mistake, marked significantly below the market price of the goods.
Right to lodge a complaint – The online shop is liable for the non-conformity or defect of the goods sold to the buyer, which already existed at the time of delivery and which becomes apparent within a maximum period of two years from the delivery of the goods to the buyer. Within the first six months of the delivery of the goods to the purchaser, the defect is presumed to have existed at the time of delivery. It is the responsibility of the Online Shop to rebut this presumption. In the event of a defect, the buyer has the right to contact the online shop within two months at the latest, by sending an e-mail to klientservices@togosunny.com or by calling +372 51916708.
The online shop is not liable for defects that occur after the goods have been delivered to the buyer. If the goods purchased from the Webshop have defects for which the Webshop is liable, the Webshop will repair or replace the defective goods. In the event that the goods cannot be repaired or replaced, the Webshop will refund the buyer all the fees paid under the sales contract. The online shop will respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data – The online shop uses the personal data provided by the buyer (including name, telephone number, address, e-mail address, bank details) only for processing the order and sending the goods to the buyer. The online shop transfers personal data to transport companies in order to deliver goods. The online shop sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications. The purchaser may opt out of receiving offers and newsletters by e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Settlement of disputes – If the purchaser has any complaints about the Online Shop, they should be sent by e-mail to klientservices@togosunny.com or by phone to +372 51916708. If the purchaser and the Online Shop are unable to settle the dispute by agreement, the purchaser can turn to the Consumer Disputes Committee. You can read the terms of the procedure and apply here. The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between the buyer and the Online Shop. The examination of the buyer’s complaint by the Commission is free of charge. The buyer may refer the matter to the European Union’s consumer dispute resolution platform.